Have a question about Writer's Digest Tutorials? Please browse the Frequently Asked Questions below. Clicking on one of the questions will take you to the answer. 

If you can’t find an answer to your question in the FAQ section, please send an e-mail to writingwebinars@fwmedia.com.
What is Writer's Digest Tutorials?
Writer’s Digest Tutorials was launched in 2010 to provide online writing tutorials from experts in the industry on everything you need to know to help improve your craft and get published. The tutorials are streamed to Writer’s Digest Tutorial members so that they can be viewed 24/7 from any computer with a high-speed internet connection without requiring software downloads. You can choose to purchase a membership to all of our tutorials for either a 1-month, 6-month, or 12-month period. For more information on ordering options, please mouse over the "Buy Tutorials" link in the top navigation bar & select membership length you'd like. Writer’s Digest Tutorials is operated by F+W Media, Inc. -- owners of Writer’s Digest Magazine, Writers Market, Writer’s Digest University, and the Writer’s Digest Shop.

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Do I need to have a high-speed internet connection to use Writer's Digest Tutorials??
Yes. In order to have a satisfactory viewing experience you'll need to have a high-speed internet connection: typically Cable, high-speed DSL or satellite dish.

Most end user access problems are due to connectivity issues on the user side. Even on a high-speed connection, a CPU or RAM resource issue on the client system can cause issues or slowdowns. We have found that one thing a user might try is to clear their browser cache, check their system resources, and/or reboot if need be.

We also often direct people to http://www.speakeasy.net/speedtest/. This site performs a speed test of the user system, and sometimes reveals a connectivity issue (for example, if a shared cable line becomes bogged down, etc).

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Where can I view a free preview of each tutorial?
To view a preview of each tutorial, simply click on the "Preview Tutorial" button below any of the tutorial listings, or in your search results as you browse around the site. You can also access the preview from the any of the tutorial details pages -- available via the "Learn More" buttons below the tutorial listings.

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What are the options available for purchasing and viewing a tutorial?

1) You can try us out and purchase a 1-month membership that gives you unlimited viewing of all tutorials for a 1 month period for $25.00.

3) Our Best Value Purchase a 12-month membership and get 12-months of unlimited viewing of all tutorials for only $199.00.

Click on the "Buy Tutorials" link at the top of every page on the site for more information or to place your order.

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Is there a limit on how many times I can view a tutorial?
No. You can view a tutorial as many times as you like during the term of your membership.

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Once I purchase a membership will I get to see new tutorials that are added after I submit my order?
Yes. For the time period while your membership is in effect, you'll be able to view all new tutorials added to the Writer's Digest Tutorials site.

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How often are new tutorials added?
We typically add a new tutorial every week focusing on different genres, expertise levels and writing goals.

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How can I contact you for questions, comments or requests to cancel my membership
If you can’t find an answer to your question in the FAQ section, please send an e-mail to writingwebinars@fwmedia.com.

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Can I get a refund if I want to cancel my membership?
Yes. If you notify us via email at writingwebinars@fwmedia.com within 7 days of the date you placed your order, and we will refund your full purchase amount. Refunds, including partial refunds, are not granted if you choose to cancel your order beyond 7 days of the transaction date. We can only issue a refund to the same credit card you used when placing your order. To ensure that we can look up your order and account information, please include your full contact information along with the name, address and last four numbers of the credit card you used when placing the order you want refunded. To help us improve our service, please indicate why you wish to cancel your order.

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What happens when my membership expires?
All of our memberships are auto-renewed, so they will not expire. Once your membership term is up you will automatically be charged and renewed for another membership term of the same length, until you cancel. You can cancel your membership by clicking the "My Account" link at the top right-hand corner of the site.

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How can I change my email address or password?
To change your email address, just click on the "My Account" link at the top right of every page, log into your account, and enter your updated information.  Don't forget to save your changes.

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How can I change the credit card I use for purchases?
To change your credit card, just click on the "My Account" link at the top right of every page, log into your account, and update your billing information. If you have any problems updating please contact Customer Service.

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How can I change my contact information?
To change your contact information, just click on the "My Account" link at the top right of every page, log into your account, and update your information. Be sure to save your changes before logging out.

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What credit cards do you accept?
We accept the following major credit cards: VISA, MasterCard, Discover and American Express.

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Is this a secure site for ordering?
Yes. When entering your credit card information to make a purchase, your credit data is secured using PayPal's VeriSign Secured transaction process. PayPal is one of the most trusted providers of online payment processing on the Internet. Please note that your full credit card number is never stored on our servers. For added security, our employees never have access to your full credit card number.

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Can I download these tutorials?
Yes, but that is separate from your membership. Mouse over "Buy Tutorials" on the upper nav bar and click "Download Tutorials to Own".

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Are these tutorials available on DVD?
No, they are not, but they are available for download. Just mouse over "Buy Tutorials" on the upper nav bar and click "Download Tutorials to Own".

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Can I share a link to your tutorials with friends, on Internet video or file sharing sites?
No. We do not allow customers to share a link to a tutorial. Please respect the time and talent it takes to produce these.

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